Physician Perspectives Released
There continues to be a gap in the
physician-administration relationship, and physicians report a need for
administrators to be more responsive to the ideas and needs of medical
staff, according to a report by Press Ganey Associates
The report, The 2008 Hospital Check-Up Report:
Physician Perspectives on American Hospitals, also finds surgeons and
critical care specialists to be the least satisfied medical staff,
while pathologists and rehabilitation specialists are most satisfied
with the quality of patient care, ease of practice and equipment
The 2008 Hospital Check-Up Report examines the
experiences of 27,671 physicians practicing at more than 300 hospitals
and facilities across the country.
Significant findings from the report include:
- Physicians feel most satisfied with patient
care followed by ease of practice, overall assessment and relationship
- Surgeons are least satisfied with operating
rooms and complications with scheduling outpatient tests/therapy and
- Physicians report relatively low levels of
satisfaction with access to patient information and staff reports on
- Physicians practicing in rural areas are the
most satisfied while those practicing in cities, large or small, are
- Physicians practicing between 6-20 years are
the least satisfied, and are the most likely to launchphysician-owned
"A true partnership between administrators and
physicians advances the quality of patient care, improves the
hospital’s financial performance and retains talented
physicians in an increasingly competitive environment," said Debbie
Paller, vice president of physician and employee services, Press Ganey.
"Acknowledging and respecting physicians’ needs is the first
step in building an open, mutually beneficial relationship."
Many organizations have recognized the return on
investment of improving physician satisfaction –including
increased and improved communication between physicians and
administration and increased ratings of "relationship with leadership"
– and are actively working to continue to improve. Successful
programs range from implementing newsletters "for physicians, by
physicians," new physician luncheons with the executive team and
monthly breakfasts with the CEO in the doctors’ lounge.
Address: Press Ganey Associates, 404 Columbia
Place, South Bend, IN 46601; (800) 232-8032, www.pressganey.com.