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MCIC Press Release

February 4, 2005

Hot Off The Press

Next Generation - MCO Web Site Strategies

MANASQUAN, NJ, February 4, 2005 From communicating online with members, providers and employees to claims processing, enrollment, case management and disease management, managed care organizations (MCOs) continue to shift many member and provider services to the Internet. To address new trends in providing online healthcare services, an executive-level tele-briefing, "Next Generation - MCO Web Site Strategies," has been scheduled Feb. 16 at 1:30 p.m. Eastern time.

The goal of this program, sponsored by Health Resources Publishing, is to provide organizations with a practical, real-world overview of current MCO Web initiatives, strategies, administration and member services delivery.

During the 90-minute tele-briefing, expert panelists who are MCO executives responsible for their plans’ Web sites, will describe just what they have achieved thus far in their Web site development. In addition, a presenter from the Utilization Review Accreditation Commission Inc. (URAC) will describe the organization’s managed care Web site accreditation program and how URAC experts can review MCO Web sites and make recommendations based on industry best practices.

Panel speakers James Brown, Director of Business Technology, Service Division, Blue Cross Blue Shield of Massachusetts; John P. DuMoulin, MS, CAE, Vice President, Government Relations and Product Development, URAC; and Pamela Larson, Practice Leader, Internet Services Group, Kaiser Permanente, will cover topics including:

  • Timelines and stages of "evolution" – what exists today to what’s being proposed for the future.
  • Practical overview of MCO Web initiatives that are up and running.
  • Range of services being offered to members, providers and accounts.
  • Constituent adoption of strategies and acceptance of online services.
  • The "My Health Plan" concepts.
  • First steps in assessing the quality of MCO Web sites.
  • •URAC’s Health Web site check-up and accreditation program.

How To Register

The registration fee covers one telephone hookup from a site, but participants are encouraged toinclude as many individuals as they wish at no additional charge.

To register for "Next Generation – MCO Web Site Strategies," visit, call (800) 516-4343 or e-mail

Cost of the conference is $227 per site for those who register on or before Feb. 11 and $277 after the early bird deadline. A CD-ROM will also be available for purchase for those unable to attend the live conference. For further details and other pricing options, visit

Address: Heath Resources Publishing, 1913 Atlantic Ave., Suite F4, Manasquan, NJ 08736; (732) 292-1100,

Sales, marketing or business development executives may also call for more information, 1-800-516-4343.

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