Health
Plan Member Satisfaction -
Senior Management Imperative:
How to Measure It and How to Fix It
to be Subject of New Audio Webcast
October 7, 2009 At 1:30 PM EDT
MANASQUAN, NJ --
September
28, 2009:
Senior managers from health insurance companies across the country are
expected to participate in “Health Plan Member Satisfaction -
Senior Management Imperative: How to Measure It and How to Fix
It,” Wednesday, Oct. 7 at 1:30 pm EDT.
Prompted by the increased focus and attention on
the current wave of studies and surveys that have found wide swings in
levels of health plan member satisfaction, this special audio webcast
is being sponsored by the Managed Care Information Center (MCIC).
Member satisfaction has become measurable and is
now public knowledge. It is a key ingredient in national ratings
programs.
Indeed, member satisfaction is an integral piece
of a health plan management team’s performance
ratings.
The status quo is changing. Health plan senior
management cannot accept the current wide swings in levels of member
satisfaction, observers say.
Among health plan leadership today member
satisfaction is likely a key focus in this era of national emphasis on
quality and satisfaction. But improving member satisfaction ratings is
a challenge for health plan management. No health plan senior executive
can accept poor ratings.
For complete details visit
http://www.healthresourcesonline.com/edu/HealthPlanMemberSatisfaction.htm
Two
leading experts on member satisfaction will be the panel of presenters.
They are Roger Gates, Ph.D., president of DSS Research and Lisa
DiTullio, the principal of Lisa DiTullio & Associates.
Listen in on this call with all your department heads that in some way
are responsible for improving member satisfaction.
Agenda
- Why
Member Satisfaction Is A Major Focus Today
- Trends
in Member Satisfaction in Today’s Consumer Environment
- HEDIS,
CAHPS, NCQA and Quality of Care and Member Satisfaction
- Member
Satisfaction Scores in the Spotlight
- Best
Practices in Member Satisfaction Research
- Defining
the Member Experience
- What’s
Important to Stakeholders
- The
Things That Need to be Measured
- The
Operational ‘Touchpoints’ for Member
Satisfaction>
- How
to
Improve Member Satisfaction With Project Management
- Live
Open
Line Question and Answer Session
For complete details visit
http://www.healthresourcesonline.com/edu/HealthPlanMemberSatisfaction.htm
Address: The Managed Care Information
Center, 1913 Atlantic Ave., Ste. 200, Manasquan, NJ 08736;
(732) 292-1100, www.themcic.com.
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