“Best
Practices in Healthcare Customer Service: How to Drive Patient or
Member Satisfaction and
Bottom Line Revenues”
Live
90-Minute Audio Conference
Scheduled
for Wednesday,
April 9, 2008 from
1:30-3:00 pm ET
Contact:
Rebecca Stodolak
Phone: 800-516-4343
MANASQUAN, NJ -- March 14, 2008:
Consumerism
in healthcare is giving individuals better access to information, more
control over their own health care and allowing them to make informed
decisions about their healthcare. Savvy consumers
are looking for the best blend of service, price, and quality.
In this changing market, customer satisfaction is
becoming critical, especially with the advent of healthcare
transparency initiatives. To remain competitive, healthcare
organizations must use a customer-centric approach for every
interaction.
Learn how developing a strong customer-centric
culture
can have a significant impact on healthcare outcomes and bottom line
revenue. And recognize the critical elements that
affect a customer’s experience and your customer satisfaction
scores.
Join Health Resources Publishing and three experts
in
healthcare customer service for “Best
Practices in Healthcare Customer Service: How to Drive Patient or
Member Satisfaction and
Bottom Line Revenues,” a special 90-minute audio
conference and webinar, is scheduled for Wednesday, April 9, 2008, 1:30
– 3:00 pm EDT.
Presenters Wendy
Leebov, Ed.D. Change Strategist, Coach, Consultant and
Co-Author of: “Achieving Impressive Customer
Service: Seven
Strategies for the Health Care Manager,” “Service
Savvy
Health Care: One Goal at a Time” and “Service
Quality
Improvement: The Customer Satisfaction Strategy for Health
Care,”
Paul Spiegelman Chief Executive Officer The Beryl
Companies Author of "Why is Everyone Smiling? The Secret
Behind Passion, Productivity, and Profit," Mary
Zokan
Director of Marketing Rush-Copley Medical Center (Aurora, IL)
will discuss
topics that include:
- Ways to build a customer-centric culture in
health
care settings
- How to improve the overall patient experience
during
the entire continuum or care
- Common service pitfalls for healthcare
organizations
- 7 simple strategies for achieving impressive
customer
service
- Learn how to differentiate your organization
from
your competition through customer-centric approaches
- Why patient-centered care is important today
- The impact of customer service can have on your
bottom line
- Tips for resolving complaints effectively
- The role technology can play in excellent
customer
service
- Case Study: Rush-Copley Medical Center -- How
improvements
in customer service drove measurable improvements in revenue generation
and patient satisfaction
- Live question and answer session
To
register for “Best
Practices in Healthcare Customer Service: How to Drive Patient or
Member Satisfaction and
Bottom Line Revenues,”, visit: http://www.healthresourcesonline.com/edu/customerservice.htm, call
(800) 516-4343 or e-mail orders@healthresourcesonline.com.”
Address:
The Managed Care Information Center, 1913 Atlantic Ave., Suite F5,
Manasquan, NJ 08736; (732) 292-1100, www.themcic.com
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